Your satisfaction is paramount to us at DBK Products. That’s why we offer a 14 day return policy. From the day you receive your item, you have 14 days to decide if it’s right for you.
Return Eligibility
For a hassle-free return, ensure your item is in the same condition as received – unworn, unused, with original tags, and in its original packaging. A receipt or proof of purchase is also necessary to process your return.
Initiating a Return
Ready to return? Simply reach out to us at contact@dbkproducts.com or via our Contact page at https://dbkproducts.com/contact. Once we approve your return, we’ll provide a return shipping label and detailed instructions on how and where to send your package. Please note, returns sent without prior approval may not be accepted.
Questions About Returns?
We’re here to help with any return queries. Contact us at contact@dbkproducts.com or through our contact page at https://dbkproducts.com/contact, and we’ll guide you through the process.
Damages and Issues
Please inspect your order upon arrival. If you encounter any defects, damages, or receive the wrong item, let us know immediately. We’re committed to resolving such issues swiftly and ensuring your satisfaction.
Exceptions to Our Return Policy
Some items, due to their nature, can’t be returned. This includes perishable goods (like food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). Hazardous materials, flammable liquids, or gases are also non-returnable. If you have questions about a specific item, please contact us.
Exchanges and Replacements
Want a different item? The quickest way is to return the item you have. Once accepted, place a new order for your desired product.
Order Cancellations & Refunds
- All sales are charged in real-time. If you placed an incorrect order or changed your mind, you may request a cancellation and refund before shipping.
- Refund Deductions:
- Refunds are subject to a 6% deduction due to non-recoverable bank processing fees associated with Credit/Debit Card charges.
- When a charge is processed, Visa, Mastercard, and payment networks retain their processing fees, which are not refunded to us. The 2.9% +$0.30 bank fees are non-refundable.